We offer training for all instructional technologies installed in campus classrooms as well as those available for loan. Training is available during our normal business hours in B10 Alumni Hall, or in an office or classroom.
Software training for faculty is available from the University Center for Teaching and Learning’s Education Technology Center.
You may reference our available technology web page for a full list of technology offered by Classroom Services.
Classroom Services operators are available during our normal business hours to solve your technical issues. Call our hotline at 412-648-2831, and we will attempt to troubleshoot any problems you may be having in an enhanced classroom. If we cannot resolve your issue this way, we may be able to send an operator to your classroom to assist you in person. If the nature of the issue exceeds our ability to repair it on site, a report will be filed with University Center for Teaching and Learning’s Classroom Engineers, and they will repair or replace the faulty equipment before the start of classes on the next business day.
If a media enhanced classroom is not available, Classroom Services may be able to provide portable equipment on the day of your class. Keep in mind that setup and teardown of portable projection setups takes 10 minutes or more. Please submit your request for this service as early as possible to allow us time to assign an operator. To request a Classroom Technology Delivery, visit our online request form or call us at 412-648-7240.
Classroom Services does not charge for the use of its equipment or scheduling of its operators for registered University of Pittsburgh courses. We provide limited support for student events and other academic events; however, for these events we will assess a per diem charge for equipment rentals and an hourly charge for providing a technology operator. Please refer to our list of prices. We accept payments by cash, check, or University billing account.
Classroom Services will work with you to make the arrangements necessary to get you the technology you need. Our technology is available for pickup at our main office in B10 Alumni Hall during normal business hours. If you are unable to pick the equipment, you can request that we deliver it to your office (Oakland campus only) the day before you will require it. See our section on Office Technology Deliveries for further information.
Students may borrow equipment at no charge for use with a registered University of Pittsburgh course. For further information, see our Student Technology Requests web page.
My Pitt Video Powered by Panopto
My Pitt Video is designed to work on all Windows/Mac desktops and laptops as well as mobile devices such as iPhones, iPads, and Android devices. Recording performance will vary depending on your devices’ hardware. Depending on your recording device you may need additional equipment, such as a webcam or microphone. Classroom Services offers equipment free of charge to faculty, staff and students for educational purposes. Resources are limited and are available on a first-come first-serve basis. For additional equipment guides, see Panopto’s officially supported equipment page as well as Panopto’s customer recommendation page.
Follow these steps to begin using My Pitt Video:
- Visit pitt.hosted.panopto.com
- Sign in via “Pitt-CourseWeb”
- Enter your Pitt username and password
Once you have logged in you will be able to download the recorder and access your personal recording folder, as well as any classes within CourseWeb that you are labeled as an instructor or T.A.. Faculty and student resources can be found on the Educational Technology Services website. Further documentation can be found on Panopto’s website.
If you are having trouble using My Pitt Video, please contact the CSSD Help Desk.