We offer training for all instructional technologies installed in campus classrooms as well as those available for loan. Training is available during our normal business hours in B10 Alumni Hall, or in an office or classroom.

Software training for faculty is available from CIDDE’s Education Technology Center.

You may reference our available technology web page for a full list of technology offered by Classroom Services.

What equipment do I need to use the projector in my classroom?
Most teaching spaces on the Oakland campus are equipped with a projection system. This system includes speakers, a Blu-Ray DVD player, and VGA inputs for use with laptop computers and tablets. If you wish to use your mobile device with the projector, you will need a VGA cable (with audio, if your content includes sound), and any adapters that may be necessary for your device. VGA cables are provided free of charge at our office in B10 Alumni Hall. We also sell adapters for Mac products and PCs with HDMI outputs.

The projector and/or sound in my room is malfunctioning. What do I do?

Classroom Services operators are available during our normal business hours to solve your technical issues. Call our hotline at 412-648-2831, and we will attempt to troubleshoot any problems you may be having in an enhanced classroom. If we cannot resolve your issue this way, we may be able to send an operator to your classroom to assist you in person. If the nature of the issue exceeds our ability to repair it on site, a report will be filed with CIDDE’s Classroom Engineers, and they will repair or replace the faulty equipment before the start of classes on the next business day.

I’m teaching in a Nationality Room. How can I project my teaching materials?

If you have been assigned to a Nationality Room and require media technology, please contact the Registrar’s Office to request a room change. If a media enhanced classroom is not available, Classroom Services may be able to provide portable equipment on the day of your class. Keep in mind that setup and teardown of portable projection setups takes 10 minutes or more. Please submit your request for this service as early as possible to allow us time to assign an operator. To request a Classroom Technology Delivery, visit our online request form or call us at 412-648-7240.

Is there a charge for your services?

Classroom Services does not charge for the use of its equipment or scheduling of its operators for registered University of Pittsburgh courses. We provide limited support for student events and other academic events; however, for these events we will assess a per diem charge for equipment rentals and an hourly charge for providing a technology operator. Please refer to our list of prices. We accept payments by cash, check, or University billing account.

I received a ‘NOTICE: NO STAFF AVAILABLE’ e-mail for my class or event. What are my options?

Classroom Services will work with you to make the arrangements necessary to get you the technology you need. Our technology is available for pickup at our main office in B10 Alumni Hall during normal business hours. If you are unable to pick the equipment, you can request that we deliver it to your office (Oakland campus only) the day before you will require it. See our section on Office Technology Deliveries for further information.

Can students make use of your lending services?

Students may borrow equipment at no charge for use with a registered University of Pittsburgh course. For further information, see our Student Technology Requests web page.


My Pitt Video Powered by Panopto

Equipment Needed:

My Pitt Video is designed to work on all Windows/Mac desktops and laptops as well as mobile devices such as iPhones, iPads, and Android devices. Recording performance will vary depending on your device’s hardware. Depending on your recording device you may need additional equipment, such as a webcam or microphone. Classroom Services offers equipment free of charge to faculty, staff and students for educational purposes. Resources are limited and are available on a first-come, first-served basis. For additional equipment guides, see Panopto’s officially supported equipment page as well as Panopto’s customer recommendation page.

Getting Started:

Follow these steps to begin using My Pitt Video:

Once you have logged in you will be able to download the recorder and access your personal recording folder, as well as any classes within CourseWeb that you are labeled as an instructor or T.A. You can find helpful video tutorials to familiarize yourself with My Pitt Video. Faculty and student resources can be found on the Educational Technology Services website. Further documentation can be found on Panopto’s website.

Troubleshooting:

If you are having trouble using My Pitt Video, please contact the Help Desk.